Are there any other costs
apart from the price shown?
No, all the prices shown are inclusive of GST.
The price you see is the price you pay.
How are the packages dispatched?
That depends on the weight. Most orders are
under 2 kilos in weight and are dispatched by Express Post. Items over 2
kilos in weight are sent via Fastway or TNT's door to door delivery
How quickly are the packages dispatched?
We have a wide range of products always in
stock and aim to send 95% of goods out on the day we receive the order. If
there is to be any delay we will advise you by email. We DO NOT debit your
payment card until the goods are dispatched.
What guarantees do the products have?
Everything that we sell is covered by the
manufacturers guarantee. This is very simple, if its faulty we will
replace it. If it fails to satisfy we will refund it. Please see our terms
and conditions of sale for a further explanation.
Do I have to pay by credit card?
No, we do accept payment by cheque, direct
deposit, money order, as well as C.O.D via Australia Post. When you
complete your order you will be given the option of payment method. This
will send you a completed order form by email for you to print and put in
How secure is it in using my credit card?
When you arrive at the page to type in your
credit/debit card details you will see that the page address (top left)
begins https and a closed padlock symbol will appear in the tool bar of
your browser. This means that the data being transmitted is encrypted. We
are not aware of any transaction ever being intercepted or being used in a
Do I have to order over the Internet?
No, you can talk to a real person who will be
pleased to provide advice as well. To contact us by phone please call on
02 4360868 during office hours [9.30am - 5.00pm Mon-Fri].
What are Compatible Ink Cartridges?
Compatible Ink Cartridges are replacement ink
tanks and are made for most Epson printers and a wide range of Canon
Printers. They are a copy of the original cartridge and are made to the
same high standard. A compatible printer cartridge is specially engineered
to meet the highest standards of quality, reliability and exceptional
yields that meet or sometimes exceed that of the original printer
cartridge and each compatible printer cartridge is manufactured 100% brand
new. They also come with a micro chip fitted if applicable.
A compatible printer cartridge offers an
economical alternative to the expensive name-brand original printer
cartridge. All compatible cartridges supplied by ToniK come with a full
guarantee of satisfaction. We recommend that upon receipt of your
compatible cartridges they should be stood the correct way up [the way
they would be in the printer] for a short period of time to allow the ink
to settle correctly.
What are Re-manufactured Cartridges?
Re-manufactured Cartridges are in the main
available for Hewlett Packard and Lexmark printers. Used cartridges are
often collected by schools and charities and are then sold to the
re-manufacturing companies. Each cartridge is re-manufactured to a high
standard. During the re-manufacturing process each printer cartridge is
disassembled, cleaned, refilled, (often with more ink than the original)
and reassembled to provide a product that will meet very high standards in
output quality and print life.
Once the recycling process is completed all
printer cartridges are thoroughly print tested to ensure top quality
printing. The availability of re-manufactured cartridges is always subject
to the availability of the used cartridges at the factory. Re-manufactured
ink cartridges provide a cost effective alternative to the original
however they do not produce the same quality as an original new cartridge.
They are recommended for general home printing but should not be used for
high quality photo printing or in an office environment.
What are Refill Kits?
There are two types of Ink Cartridge Refill
Kits available, a universal kit and a cartridge specific kit. The type TEG
supply are cartridge specific. This means that the ink contained within
the kit is specifically formulated for the right cartridge. Our Tonny kits
come complete with all the correct tools to complete the job of refilling
the cartridge. Each colour cartridge kits contain 1 needles, so no washing
of needles is required.
A full set of illustrated step by step
instructions are supplied with each kit. Tonny refill kits supplied by TEG
will either meet or exceed OEM cartridge print quality.
Will using a compatible cartridge void my
Major printer manufacturers sell printers at
or below cost. They make their profits from selling the cartridges.
Formerly, once you bought your expensive new printer you had no choice but
to buy one of their cartridges after yours ran dry. By using compatibles
you are cutting into their primary source of profit. Because of this, they
will threaten to void your warranty if you use compatible cartridges. They
are simply trying to protect their own interests anyway they can. It is
however strictly ILLEGAL for them to do so. They CANNOT VOID YOUR WARRANTY
simply for using compatible cartridges. There is no reason that you should
not use compatible cartridges. They work and will save YOU money. More info...