FAQ

Are there any other costs apart from the price shown?

No, all the prices shown are inclusive of GST. The price you see is the price you pay.

How are the packages dispatched?

That depends on the weight. Most orders are under 2 kilos in weight and are dispatched by Express Post. Items over 2 kilos in weight are sent via Fastway or TNT's door to door delivery service

How quickly are the packages dispatched?

We have a wide range of products always in stock and aim to send 95% of goods out on the day we receive the order. If there is to be any delay we will advise you by email. We DO NOT debit your payment card until the goods are dispatched.

What guarantees do the products have?

Everything that we sell is covered by the manufacturers guarantee. This is very simple, if its faulty we will replace it. If it fails to satisfy we will refund it. Please see our terms and conditions of sale for a further explanation.

Do I have to pay by credit card?

No, we do accept payment by cheque, direct deposit, money order, as well as C.O.D via Australia Post. When you complete your order you will be given the option of payment method. This will send you a completed order form by email for you to print and put in the post.

How secure is it in using my credit card?

When you arrive at the page to type in your credit/debit card details you will see that the page address (top left) begins https and a closed padlock symbol will appear in the tool bar of your browser. This means that the data being transmitted is encrypted. We are not aware of any transaction ever being intercepted or being used in a fraud.

Do I have to order over the Internet?

No, you can talk to a real person who will be pleased to provide advice as well. To contact us by phone please call on 02 4360868 during office hours [9.30am - 5.00pm Mon-Fri].

What are Compatible Ink Cartridges?

Compatible Ink Cartridges are replacement ink tanks and are made for most Epson printers and a wide range of Canon Printers. They are a copy of the original cartridge and are made to the same high standard. A compatible printer cartridge is specially engineered to meet the highest standards of quality, reliability and exceptional yields that meet or sometimes exceed that of the original printer cartridge and each compatible printer cartridge is manufactured 100% brand new. They also come with a micro chip fitted if applicable.

A compatible printer cartridge offers an economical alternative to the expensive name-brand original printer cartridge. All compatible cartridges supplied by ToniK come with a full guarantee of satisfaction. We recommend that upon receipt of your compatible cartridges they should be stood the correct way up [the way they would be in the printer] for a short period of time to allow the ink to settle correctly.

What are Re-manufactured Cartridges?

Re-manufactured Cartridges are in the main available for Hewlett Packard and Lexmark printers. Used cartridges are often collected by schools and charities and are then sold to the re-manufacturing companies. Each cartridge is re-manufactured to a high standard. During the re-manufacturing process each printer cartridge is disassembled, cleaned, refilled, (often with more ink than the original) and reassembled to provide a product that will meet very high standards in output quality and print life.

Once the recycling process is completed all printer cartridges are thoroughly print tested to ensure top quality printing. The availability of re-manufactured cartridges is always subject to the availability of the used cartridges at the factory. Re-manufactured ink cartridges provide a cost effective alternative to the original however they do not produce the same quality as an original new cartridge. They are recommended for general home printing but should not be used for high quality photo printing or in an office environment.

What are Refill Kits?

There are two types of Ink Cartridge Refill Kits available, a universal kit and a cartridge specific kit. The type TEG supply are cartridge specific. This means that the ink contained within the kit is specifically formulated for the right cartridge. Our Tonny kits come complete with all the correct tools to complete the job of refilling the cartridge. Each colour cartridge kits contain 1 needles, so no washing of needles is required.

A full set of illustrated step by step instructions are supplied with each kit. Tonny refill kits supplied by TEG will either meet or exceed OEM cartridge print quality.

Will using a compatible cartridge void my warranty?

Major printer manufacturers sell printers at or below cost. They make their profits from selling the cartridges. Formerly, once you bought your expensive new printer you had no choice but to buy one of their cartridges after yours ran dry. By using compatibles you are cutting into their primary source of profit. Because of this, they will threaten to void your warranty if you use compatible cartridges. They are simply trying to protect their own interests anyway they can. It is however strictly ILLEGAL for them to do so. They CANNOT VOID YOUR WARRANTY simply for using compatible cartridges. There is no reason that you should not use compatible cartridges. They work and will save YOU money. More info...