Return & Refund Policy

  • Our objective is to provide a wide selection of brand-name computer and office supplies at the best prices over the Internet. For your peace of mind and happiness, we offer these terms in respect of returns and refunds for our products.
  • We offer a 100% satisfaction guarantee that means that if you are not satisfied with any product you buy from us you may return it up to 14 days after receipt of your order, provided they are unused, unopened and kept in original packaging (including their documentation, warranty cards, manuals, and accessories). Postage and insurance are not refundable.
  • If you are returning goods, you have to make your own arrangements for shipping goods to our premises at your cost. On successful receipt of the returned goods we will refund the full amount within 14 days. If we are collecting goods on your behalf then we may deduct the cost of collection from your refund.
  • All ink cartridge and toner products return for warranty replacement must with at least 80% capacity. For products failure within 14 days of your order, please contact our aftersales department to arrange replacement and return service, no shipping and handling fee will be charged.
  • For replacement request over 14 days of your order, please return your cartridges for examination, a test report will send to you with your replacement from our qualified technical support team.